Privacy Notice
Effective Date: August 23, 2024
Piedmont Door Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.piedmontdoorservice.com/, and when you use our services, including any integration with third-party platforms such as ServiceTitan. By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you:
- Personal Data: We may collect personal information that you voluntarily provide to us when you contact us via email, phone, or through our website. This information may include your name, email address, phone number, and any other details you provide.
- ServiceTitan Integration: If you use our services that are integrated with ServiceTitan, certain personal information may be shared between our system and ServiceTitan's platform to ensure seamless service delivery. This may include your contact information, service history, and other relevant data.
How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: We use your data to perform the services you request, such as scheduling service appointments, responding to inquiries, and providing customer support.
- Service Improvement: We may use your information to improve our service and customer experience.
- Communication: Unless you opt-out, we may use your contact information to send you updates about our services, promotions, or changes to this privacy policy.
- Third-Party Sharing: We do not sell or rent your information to third parties. However, we may share your information with trusted third parties, such as ServiceTitan, as necessary to fulfill your requests and provide our services. This sharing is conducted under strict confidentiality agreements and in compliance with applicable privacy laws.
Your Access To And Control Over Information
You have the right to:
- Access Your Data: Request to see what data we have about you.
- Correct Your Data: Request corrections to any data we have about you.
- Delete Your Data: Request the deletion of your data from our records.
- Express Concerns: Express any concerns about our use of your data.
You can exercise these rights at any time by contacting us at info@piedmontdoorservice.com or (540) 829-0329.
Security Of Your Data
We take the security of your data seriously and implement appropriate measures to protect it:
- Online Security: We use encryption technology to protect sensitive personal information transmitted online.
- Offline Security: Access to your personal information is limited to employees who need it to perform specific job functions. Our servers are secured in a controlled environment.
- ServiceTitan Security: When using our services in conjunction with ServiceTitan, your data is protected under ServiceTitan’s security protocols, which include encryption and other safeguards to ensure your information is secure.
Texting And Opt-In Information
We may offer the option to receive notifications or updates via text message. Rest assured, any opt-in information collected for this purpose will not be shared with third parties.
Third-Party Links
Our website may contain links to third-party websites that are not operated by Piedmont Door Service. These links are provided for your convenience, and we do not have control over the content or privacy practices of these external sites. If you click on a third-party link, you will be directed to that third party’s site.
Please note that this Privacy Notice does not apply to third-party websites. We strongly advise you to review the privacy policy of every site you visit, as we are not responsible for the privacy practices of these websites or their content. Any information you provide to these third-party sites is not governed by this policy, and we cannot guarantee the security of your information once it is shared with those external sites.
Changes To This Privacy Notice
We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on our website. You are advised to review this Privacy Notice periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us at info@piedmontdoorservice.com or (540) 829-0329.
